Accessibility Statement

Luverra is committed to ensuring digital accessibility for all visitors. We aim to provide an online experience that is inclusive, intuitive, and usable for everyone, regardless of ability or technology.

Our Commitment

We continuously work to improve the accessibility and usability of our website, guided by best practices and recognised accessibility standards. Our goal is to ensure that Luverra content and services are accessible to the widest possible audience.

Accessibility Features

Where possible, the Luverra website is designed to support:

Clear, readable typography and sufficient contrast
Keyboard navigation for key interactions
Compatibility with modern screen readers and assistive technologies
Responsive layouts that adapt across devices and screen sizes
Logical structure and consistent navigation

Ongoing Improvements

Accessibility is an ongoing process. As our website evolves, we regularly review and refine its design and functionality to improve accessibility and address any potential barriers.

Limitations

While we strive to ensure full accessibility, some areas of the website may not yet meet all accessibility standards. This may be due to evolving content, third-party integrations, or bespoke interactive features.

Need Assistance?

If you experience any difficulty accessing content on luverra.co, or if you have suggestions for improvement, please contact Luverra Concierge. We are committed to assisting you and resolving accessibility issues wherever possible.

Contact

Email: accessibility@luverra.co
or via our Contact Us page

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Luverra Concierge

Private assistance for commissioned orders, bespoke enquiries, and existing clients.

Enquiry Form
For existing orders, please include your order reference in your message.

Returns & Exchanges

Returns & Exchanges

Each Luverra piece is commissioned individually and prepared exclusively for its owner. As a result, returns and exchanges are handled on a case-by-case basis with care and discretion through Luverra Concierge.

Commissioned Orders & Payment Structure

The amount paid at checkout represents an initial bespoke production commitment, securing a dedicated production slot reserved exclusively for your piece.

This payment is non-refundable.

Following your order, a Luverra specialist will contact you to confirm materials, finishes, dimensions, and configuration. Orders may be cancelled only during this consultation stage, prior to final specification approval.

Once materials, finishes, and specifications are confirmed and production is authorised, the order becomes final, production is initiated, and the order cannot be cancelled, refunded, or modified.

Standard Policy

Because Luverra pieces are made to order and frequently customised, standard returns or exchanges are not offered as a default policy.

Any exception to this position will be explicitly stated on the individual product page prior to purchase. Where no such statement is made, the item should be understood as non-returnable.

Eligible Returns (Where Explicitly Offered)

Where a return is expressly offered for a specific product, eligible items may be returned within 14 days of delivery, subject to inspection and approval.

Returned items must be:

  • Unused and uninstalled
  • In original condition
  • Packaged exactly as received, including all protective materials, accessories, and documentation

Luverra reserves the right to refuse returns that do not meet these conditions.

Exclusions

The following are not eligible for standard returns or exchanges once production has been approved:

  • Custom-specification pieces
  • Made-to-order items
  • Commissioned or bespoke configurations
  • Any product not explicitly marked as return-eligible on its product page

Quality & Transit Protection

If your piece arrives damaged or defective as a result of transit or handling, please notify Luverra immediately upon delivery.

Our concierge team will arrange inspection and resolution on a priority basis. Each case is assessed individually to ensure a fair and appropriate outcome, which may include repair, replacement, or other suitable resolution at Luverra’s discretion.

How to Request

All return, exchange, or issue requests must be submitted through Luverra Concierge or via your My Luverra account.

Where a refund is approved, it will be issued to the original method of payment. Refunds do not include non-refundable production commitment payments unless required by law.

Luverra does not operate under rigid mass-market return rules. Each commission is treated individually, with resolution handled personally, discreetly, and in accordance with the bespoke nature of the work.