Cookies Policy

Effective date: 18/04/2026

This Cookies Policy explains how Luverra (“we”, “us”, “our”) uses cookies and similar technologies on luverra.co (the “Website”).

This policy should be read alongside our Privacy Policy.

Under UK privacy rules, organisations that use cookies or similar technologies must provide clear information about what they do and, unless an exemption applies, obtain consent before using them. The relevant rules sit primarily under the Privacy and Electronic Communications Regulations (“PECR”) and work alongside the UK GDPR standard of consent.

1. What are cookies and similar technologies?

Cookies are small text files placed on your device when you visit a website. Similar technologies may also be used, including local storage, pixels, tags, scripts, and other storage or access technologies that read information from, or write information to, your device or browser environment.

For simplicity, we refer to all of these together in this policy as “cookies”, unless the context requires otherwise.

These technologies can serve different purposes. Some are essential to make a website function properly. Others help website operators understand how visitors use a site, measure advertising performance, or personalise certain features and services.

2. How Luverra uses cookies

Luverra uses cookies and similar technologies for a combination of essential and optional purposes.

These may include:

website functionality and technical stability
shopping bag, account, and checkout operation
session continuity and security protection
fraud prevention and abuse detection
storing cookie consent choices
measuring website visits and visitor activity
understanding how visitors interact with products and pages
measuring advertising performance and website conversions

Some of these technologies are strictly necessary for the Website to function and are used automatically. Others are optional and are used only where the law allows and, where required, where you have provided consent through our cookie controls.

3. Strictly necessary cookies (always active)

Strictly necessary cookies and similar technologies are required for the Website to function properly and cannot be switched off through our cookie preference controls.

These may be used to:

remember essential shopping bag data during your visit
maintain secure login or account-related session behaviour
process checkout and payment flows securely
preserve core site functionality and load stability
detect, prevent, or limit fraud, abuse, misuse, or technical faults
store your cookie consent or privacy choices

Where a technology is genuinely necessary to provide a service you have requested, UK PECR provides an exemption from the consent requirement. These technologies do not rely on optional advertising or analytics consent where they are used only for those essential purposes.

4. Optional analytics cookies

Luverra may use optional analytics cookies and similar technologies to understand how visitors use the Website and how the Website performs over time.

This may include the collection of information such as:

page views
session activity
traffic sources
general product or page interaction patterns
approximate engagement and navigation behaviour
website performance and usage trends

Luverra currently uses Google services through Site Kit and may use Google Analytics or related Google measurement technologies to help measure traffic and visitor interaction on the Website.

Where required by law, these analytics technologies are used only after you have given consent through our cookie banner or preference controls. If you do not consent, analytics-related cookies should not be activated except where an exemption clearly applies.

5. Optional advertising and measurement cookies

Luverra may use optional advertising, conversion, and measurement technologies to understand whether people interact with our advertising and whether those interactions lead to activity on the Website.

These technologies may record or support measurement of events such as:

page views
product views
shopping bag or add to bag actions
checkout starts or initiate checkout activity
purchase or order completion events

These technologies may be provided directly by Luverra or through third-party advertising and measurement partners such as Meta.

Where required by law, optional advertising and measurement technologies are used only after valid consent has been obtained. If consent is refused, these optional advertising and measurement technologies should not be used.

6. Functional and social media cookies

Luverra may also use optional technologies that support enhanced functionality, convenience, or social and embedded features. These may include cookies that help preserve certain user choices, support optional functionality, or enable interaction with embedded or linked third-party content or social services.

If these technologies are in use and consent is legally required, they will be treated as optional and controlled through our cookie preference tools.

7. Cookie consent

When you first visit the Website, you may be presented with a cookie banner, consent notice, or similar preference tool allowing you to choose whether optional cookies are used.

Depending on how the Website is configured, you may be able to:

accept all optional cookies
reject optional cookies
manage preferences by category

Strictly necessary cookies remain active because they are required for the proper operation of the Website.

Under UK rules, valid consent must be freely given, specific, informed, and given by a clear positive action. General browsing alone does not amount to valid consent for optional cookies.

8. Google Analytics, consent mode, and measurement controls

Luverra may use Google Analytics through Site Kit by Google. Site Kit documentation explains that consent mode can work with a cookie banner or similar consent implementation so that Analytics and Ads-related tags adapt according to the visitor’s consent choices.

If consent mode or related consent controls are enabled on the Website, the behaviour of Google measurement technologies may be adjusted depending on whether you have accepted or rejected optional categories.

Google and Site Kit may also process certain technical or measurement-related information in accordance with their own terms, settings, and privacy documentation where those services are connected to the Website.

9. Third-party cookies and technologies

Luverra may use third-party services that place, read, or access cookies and similar technologies for payment security, anti-fraud purposes, analytics, advertising measurement, and related website services.

These may include:

payment and transaction security providers
fraud prevention and site security tools
analytics and traffic measurement providers, including Google services
advertising and conversion measurement providers, including Meta

Where those third-party technologies are optional rather than strictly necessary, they are intended to be subject to the visitor’s consent choices where required by applicable UK law.

10. Managing cookies in your browser

You can control or delete cookies through your browser settings at any time. Most browsers allow you to block, delete, or restrict cookies and similar technologies.

Please note that blocking strictly necessary cookies or similar technologies may prevent parts of the Website from functioning correctly, including the shopping bag, account features, login, or checkout process.

11. Changes to your preferences

You may be able to change your cookie preferences at a later time through the Website’s cookie settings or preference controls, where available.

If you previously consented to optional cookies, you may withdraw that consent later through the same or similar controls where they are provided.

12. Updates to this policy

This Cookies Policy may be updated from time to time to reflect changes in technology, applicable law, guidance, our service providers, or the way Luverra uses cookies and similar technologies. The “Effective date” above indicates the latest version of this policy.

13. Contact

For questions about cookies, privacy, or this policy:

Email: privacy@luverra.co
Company: Luverra
Jurisdiction: United Kingdom

LUVERRA
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Luverra Concierge

Private assistance for commissioned orders, bespoke enquiries, and existing clients.

Enquiry Form
For existing orders, please include your order reference in your message.

Returns & Exchanges

Returns & Exchanges

Each Luverra piece is commissioned individually and prepared exclusively for its owner. As a result, returns and exchanges are handled on a case-by-case basis with care and discretion through Luverra Concierge.

Commissioned Orders & Payment Structure

The amount paid at checkout represents an initial bespoke production commitment, securing a dedicated production slot reserved exclusively for your piece.

This payment is non-refundable.

Following your order, a Luverra specialist will contact you to confirm materials, finishes, dimensions, and configuration. Orders may be cancelled only during this consultation stage, prior to final specification approval.

Once materials, finishes, and specifications are confirmed and production is authorised, the order becomes final, production is initiated, and the order cannot be cancelled, refunded, or modified.

Standard Policy

Because Luverra pieces are made to order and frequently customised, standard returns or exchanges are not offered as a default policy.

Any exception to this position will be explicitly stated on the individual product page prior to purchase. Where no such statement is made, the item should be understood as non-returnable.

Eligible Returns (Where Explicitly Offered)

Where a return is expressly offered for a specific product, eligible items may be returned within 14 days of delivery, subject to inspection and approval.

Returned items must be:

  • Unused and uninstalled
  • In original condition
  • Packaged exactly as received, including all protective materials, accessories, and documentation

Luverra reserves the right to refuse returns that do not meet these conditions.

Exclusions

The following are not eligible for standard returns or exchanges once production has been approved:

  • Custom-specification pieces
  • Made-to-order items
  • Commissioned or bespoke configurations
  • Any product not explicitly marked as return-eligible on its product page

Quality & Transit Protection

If your piece arrives damaged or defective as a result of transit or handling, please notify Luverra immediately upon delivery.

Our concierge team will arrange inspection and resolution on a priority basis. Each case is assessed individually to ensure a fair and appropriate outcome, which may include repair, replacement, or other suitable resolution at Luverra’s discretion.

How to Request

All return, exchange, or issue requests must be submitted through Luverra Concierge or via your My Luverra account.

Where a refund is approved, it will be issued to the original method of payment. Refunds do not include non-refundable production commitment payments unless required by law.

Luverra does not operate under rigid mass-market return rules. Each commission is treated individually, with resolution handled personally, discreetly, and in accordance with the bespoke nature of the work.