Cookies Policy

Effective date: 12/01/2026

This Cookies Policy explains how Luverra (“we”, “us”, “our”) uses cookies and similar technologies on luverra.co (the “Website”).

This policy should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly, maintain security, and remember essential information during your visit.

Similar technologies (such as local storage) may also be used. For simplicity, we refer to all of these as “cookies”.

2. How Luverra uses cookies

Luverra currently uses only strictly necessary cookies to operate the Website.

These cookies are essential for:

website functionality and security
shopping bag and checkout operation
session continuity
fraud prevention and stability

We do not currently use analytics, tracking, or advertising cookies.

3. Strictly necessary cookies (always active)

Strictly necessary cookies are required for the Website to function and cannot be disabled.

Examples include cookies or local storage used to:

remember items in your shopping bag
process checkout securely
maintain session integrity
store cookie consent preferences

Legal basis (UK): These cookies are permitted under the Privacy and Electronic Communications Regulations (PECR) as they are necessary to provide the service you request.

4. Optional cookies (not currently in use)

At present, Luverra does not use:

analytics cookies (e.g. Google Analytics)
marketing or advertising cookies (e.g. Meta, TikTok, Pinterest)

If optional cookies are introduced in the future:

they will be clearly disclosed
your consent will be requested via a cookie banner
this policy will be updated accordingly

5. Cookie consent

Because only strictly necessary cookies are currently used, explicit consent is not required at this time.

If optional cookies are added in the future, you will be presented with a cookie notice allowing you to:

accept optional cookies
reject optional cookies
manage preferences by category

6. Managing cookies in your browser

You can control or delete cookies through your browser settings at any time.

Please note that blocking strictly necessary cookies may prevent parts of the Website (including checkout) from functioning correctly.

7. Third-party cookies

Luverra does not currently place third-party marketing or analytics cookies.

Third-party service providers involved in payments or security may use cookies strictly necessary to deliver their services securely.

8. Updates to this policy

This Cookies Policy may be updated to reflect changes in technology, law, or our services. The “Effective date” above indicates the latest version.

9. Contact

For questions about cookies or privacy:

Email: privacy@luverra.co
Company: Luverra
Jurisdiction: United Kingdom

LUVERRA
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Luverra Concierge

Private assistance for commissioned orders, bespoke enquiries, and existing clients.

Enquiry Form
For existing orders, please include your order reference in your message.

Returns & Exchanges

Returns & Exchanges

Each Luverra piece is commissioned individually and prepared exclusively for its owner. As a result, returns and exchanges are handled on a case-by-case basis with care and discretion through Luverra Concierge.

Commissioned Orders & Payment Structure

The amount paid at checkout represents an initial bespoke production commitment, securing a dedicated production slot reserved exclusively for your piece.

This payment is non-refundable.

Following your order, a Luverra specialist will contact you to confirm materials, finishes, dimensions, and configuration. Orders may be cancelled only during this consultation stage, prior to final specification approval.

Once materials, finishes, and specifications are confirmed and production is authorised, the order becomes final, production is initiated, and the order cannot be cancelled, refunded, or modified.

Standard Policy

Because Luverra pieces are made to order and frequently customised, standard returns or exchanges are not offered as a default policy.

Any exception to this position will be explicitly stated on the individual product page prior to purchase. Where no such statement is made, the item should be understood as non-returnable.

Eligible Returns (Where Explicitly Offered)

Where a return is expressly offered for a specific product, eligible items may be returned within 14 days of delivery, subject to inspection and approval.

Returned items must be:

  • Unused and uninstalled
  • In original condition
  • Packaged exactly as received, including all protective materials, accessories, and documentation

Luverra reserves the right to refuse returns that do not meet these conditions.

Exclusions

The following are not eligible for standard returns or exchanges once production has been approved:

  • Custom-specification pieces
  • Made-to-order items
  • Commissioned or bespoke configurations
  • Any product not explicitly marked as return-eligible on its product page

Quality & Transit Protection

If your piece arrives damaged or defective as a result of transit or handling, please notify Luverra immediately upon delivery.

Our concierge team will arrange inspection and resolution on a priority basis. Each case is assessed individually to ensure a fair and appropriate outcome, which may include repair, replacement, or other suitable resolution at Luverra’s discretion.

How to Request

All return, exchange, or issue requests must be submitted through Luverra Concierge or via your My Luverra account.

Where a refund is approved, it will be issued to the original method of payment. Refunds do not include non-refundable production commitment payments unless required by law.

Luverra does not operate under rigid mass-market return rules. Each commission is treated individually, with resolution handled personally, discreetly, and in accordance with the bespoke nature of the work.